UK STANDARD: Shipping to all Mainland UK addresses is free with the exception of some large, heavy or bulky items. These items will notify you at checkout.
Some Postcodes are also subject to a surcharge due to extra shipping costs, these are generally Postcodes IV, AB, PE, IM or BT, but there may also be others, and if this is the case we will contact you and inform you of the surcharge which will be charged at cost prior to shipping.
You will usually receive your order within 2-7 working days. Please allow up to 10 working days. All deliveries are made via Parcel Force, Royal Mail or overnight tracked carrier.
UK NON-MAINLAND: (including the Scottish Highlands) addresses may incur an additional fee, though we try to avoid this wherever possible. In this event you will be notified via email within 2 working days. Please contact us if you wish to clarify this before making your order.
WORLDWIDE: Shipping to all addresses outside of the UK is charged by weight via various carriers. This will be calculated at the checkout. Delivery times will vary upon service and location. Please select your preferred method at the checkout for estimated delivery dates.
If you need to return or exchange an item, simply log in or create an account to view your completed orders and make a returns request. You must make your request within 14 days of receipt. There is a further 14 days to return the item(s) to us.
Please Note: Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.
If returns are received without prior approval via the online request, or beyond the total 28 day returns period, store credit will be issued. Returned items must arrive back with us in their original condition and in their original, undamaged packaging. Any items returned not in their original condition can unfortunately not be accepted.
Please note that riding safety hats and helmets are non-returnable/non-exchangeable. This is for legal safety reasons enforced by third-party regulations.
Items from our Clearance Sale will not be accepted for return or exchange. Please refer to the item descriptions for details. They are sold at a discount price and will be in perfect condition on despatch unless stated within the item description. (Packaging may be damaged.)
If the item you have received is faulty or damaged, or if you have received the wrong item, then please follow the standard returns process to get the item back to us. We will be happy to send out a replacement product and cover the cost of postage.
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Changing or cancelling an order
If you need to cancel or change your order, please contact us as soon as possible and we will do our best to arrange this for you. Unfortunately, we cannot arrange cancellations or changes to your order beyond 24hrs of the order being placed.
If you would like to order additional items and the order has not been dispatched, we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.