I just made an order, what happens now?
When you make an order with us, you will receive an email order confirmation. We will start picking and packing your order and will ship it out from our warehouse usually within 48 hours. When we ship it out you will receive an email to let you know your order is on its way. Our delivery company will then deliver the order to your chosen shipping address.
What is your delivery time?
Standard delivery time is 2-5 working days. Please allow up to 10 days. For some products there is an extended delivery time, this is always shown on the item description page.
How much does delivery cost?
All delivery costs are free to mainland UK addressed. There is no minimum spend and no code required.
What delivery method do you use?
We use ParcelForce for most of our UK Deliveries and Royal Mail for International deliveries.
How do a return an order for refund or exchange?
Simply log in to your account, or create an account if you haven't got one, follow the link to view your completed orders and make a request for return or exchange. If the item is in its original, as-sold condition complete with packaging in tact, and this request is made with 14 days of receipt, it will be authorized by our returns team. Once you receive the authorization notification, please return back to us at the address provided to you.
Make sure to include the returns slip and that this is correctly filled in. Unidentifiable returns cannot be processed.
Remember all returned goods are your responsibility until they reach us. Please ensure you keep your tracking details. Please note we are unable to cover the cost of return postage.
What is happening with my return?
If I return items back you, how to you refund the money back to me?
Your money will be refunded via the same method you paid with.